About the centre
The team of experienced healthcare practitioners and staff at Medical & Dental Centre 490 Springvale Road Forest Hill are committed to providing quality family medical care. The modern facility provides dedicated General Practice, Dental, Physiotherapy and Allied Health services as well as Specialists all working hand in hand to deliver holistic patient care. Treatment and procedural areas with Nursing support, Pathology, Radiology (X-ray, Ultrasound and CT) and a Pharmacy complete the centre's offering. The centre is open 365 days a year, offers walk-ins and the majority of services bulk billed.
Address
490-524 Springvale Road
Forest Hill VIC 3131
Get Directions
Telephone
Parking
Free parking is available on site, please enter via Springvale Road or Hawthorn Road.
Public transport
Our centre is easily reached by public transport. Bus lines 902 and 765 stop directly in front of the centre. A stop for tram line 75 is 750 metres away.
This information has been designed to provide patients with relevant and up-to-date information about this practice. For more information, please see the Receptionist or Practice Manager.
Referrals & Engaging with other services
The team of experienced healthcare practitioners and staff at Medical & Dental Centre 490 Springvale Road Forest Hill are committed to providing high standard and comprehensive medical care to the community.
The Doctors regularly engage with local health services and specialists to optimise your care.
Fees and billing arrangements
Private fees apply to all non-Medicare card holders. All fees are payable at the time of consultation. Private fees - General Practitioner Consultation:
Monday to Friday 7:00 am - 8:00 am $85.00
Monday to Friday 8:00 am - 8:00 pm $75.00
Monday to Friday 8:00 pm - 10:00 pm $85.00
Saturday and Sunday 8:00 am - 10:00 pm $85.00
After Hours Locum service
All fees are payable at the time of consultation. Cash, cheques, all major credit cards and EFTPOS are accepted. Private fees may apply to specialists, dental and allied health services and any non-Medicare service item.
The Doctors in this Medical Centre bulk-bill all patients who are holders of a valid Medicare Card. Please present your Medicare and/or Concession cards to reception. Some doctors may charge for long consultations, house calls and non-Medicare service items.
Appointments
Our clinic offers both walk-in and by appointment consultations. Patients are encouraged to book an appointment, especially on weekends and after-hours, as walk-ins may be experiencing long wait times. Appointments are not required to see a general practitioner at this centre but are required for specialist, allied and dental services. Although patients can request to see a particular doctor, all patients are seen on an as-you-arrive basis.
To book an appointment, call 03 8804 1900.
After Hours & Emergency Care
After Hours number phone 13 26 60
For All Emergencies Phone ‘000’ (triple zero)
Home Visits
Doctors in our centre are available for house calls and external visits to regular patients under certain circumstances. Please see the receptionist or call the Centre to request a home visit.
Telephone Access
Unless it is an emergency, we do not disturb Doctors during consultations with telephone calls. A message can be taken by reception staff and sent to the Doctor electronically for their response.
Recalls/Reminders
The Doctors in this Centre routinely send recalls and reminders to patients by SMS/letter (as appropriate) for follow up consultation and the review of test results. If you do not wish to receive these reminders, please advise your Doctor or reception team.
From time to time you may also be provided with information about improving your health and offering you access to preventative health services that are appropriate to your care. If you do not wish to receive these reminders, please advise your Doctor or reception team.
Test Results, Scripts, Referrals & Other Paperwork
For privacy reasons test results are not given out over the telephone. This means that all patients are required to return to the centre to discuss their results during a consultation with a Doctor. You also need to attend the Centre to obtain any referrals, repeat scripts etc. as part of a consultation with a Doctor. Our Receptionists do not have access to your clinical information and are unable to take requests for any of these items.
National Healthcare Schemes
This Centre is part of the following National Healthcare Schemes:
- E-Health
- National Bowel Cancer Screening Program
- Australian Immunisation Register Please speak to your GP for further information.
Patient Feedback
We welcome feedback from patients to help us improve the services at our Centre. We take your concerns, suggestions and complaints seriously. Please speak to the Practice Manager or your doctor to discuss your concerns. If you prefer to fill in our feedback form above please do so.
We believe that problems are best dealt with within the Medical Centre. However, if you feel the need to discuss a matter outside of the Medical Centre, you may contact the Health Care Complaints Commission on 1300 582 113 or visit https://hcc.vic.gov.au/.
Management of patient health information
Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details or visit: https://www.healius.com.au/medical-centres-privacy-policy/.
Patients who require communication services
Telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors. Please inform our Reception team. If you do not understand this information, or require a translation please speak to reception or contact: patientfeedback@healius.com.au