Due to the national Optus outage, our phones are currently out of service. Please make a booking through the website.

Our medical centre is currently operating to reduced staffing levels and we are fielding a high volume of enquiries due to the current COVID-19 situation. Please treat our staff and health care professionals with respect during this difficult time, and check our website for our hours of operation, as they may have changed.

Our medical centre does not perform COVID-19 testing. If you have tested positive for COVID-19 and are seeking medical advice, please book a telehealth appointment online. You may receive a call for your appointment from a private number.

If you are seeking advice regarding self-isolation rules, public health orders and COVID-19 testing, please go to www.coronavirus.vic.gov.au

Care when it’s urgent, but not an emergency

Receive value-based priority care for non-life-threatening conditions, without the need to visit an emergency department.

The Priority Primary Care Centre (PPCC) at Forest Hill Medical and Dental Centre supports the Box Hill Hospital Emergency Department and is one of ForHealth’s 6 PPCC’s across Victoria.

The PPCC provides free, immediate, treatment and care for patients with or are experiencing non-life-threatening injuries or illnesses. The PPCC is supported by highly skilled independent doctors and nurses, utilising excellent treatment and procedure room facilities.  

The PPCC is open 7 days a week, from 8am to 10pm.

You can book online, call or walk-in appointments are also available. Please note ancillary services including radiology may not be open our full operating times, for specific details please refer below.

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PPCC forrest hill

Priority Primary Care Centre

A nurse will triage and admit to the service if suitable

Some common illnesses or injuries that you can receive priority care for include:

  • Lacerations/cuts requiring stitches
  • Basic fracture management & sprains
  • Minor burns
  • Rashes
  • Urinary tract infections
  • Insect and animal bites
  • Respiratory conditions
  • ENT infections
  • Gastroenteritis
  • Deep Vein Thrombosis (DVT)
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When to call Triple Zero (000)

Call Triple Zero (000) or visit your nearest emergency department if you or someone is experiencing the following:

  • Chest pain or tightness
  • Breathing difficulties
  • Uncontrollable bleeding
  • Severe burns
  • Poisoning
  • Unconsciousness or seizures
  • Numbness or paralysis
  • A life-threatening injury
  • On-going fever in infants
  • Unresponsive

How to make an appointment?

To make an appointment with the PPCC please book online here, or call 03 8804 1940. Walk In Appointments also available.

Services


PPCC

Opening hours
  • 8:00am - 10:00pm
  • 8:00am - 10:00pm
  • 8:00am - 10:00pm
  • 8:00am - 10:00pm
  • 8:00am - 10:00pm
  • 8:00am - 10:00pm
  • 8:00am - 10:00pm

Diagnostic Imaging

Opening hours
  • 8:30am - 8:00pm
  • 8:30am - 8:00pm
  • 8:30am - 8:00pm
  • 8:30am - 8:00pm
  • 8:30am - 8:00pm
  • 9:00am - 1:00pm
  • 2:00am - 7:00pm
  • 11:00am - 7:00pm

Pathology

Opening hours
  • 7:00am - 6:00pm
  • 7:00am - 6:00pm
  • 7:00am - 6:00pm
  • 7:00am - 6:00pm
  • 7:00am - 6:00pm
  • 8:00am - 12:00pm
  • 8:00am - 12:00pm

Pharmacy

Opening hours

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Covid 19 Info

If you test positive for COVID-19, it is likely your symptoms will be mild and you can recover safely at home. You can call the National Coronavirus Helpline 1800 020 080 or visit the Victorian Government Website to access the care and advice you need.


Where can people with respiratory symptoms seek care?

1. Recover Safely at Home – with mild to moderate symptoms care advice can be obtained through the National Coronavirus Helpline 1800 020 080 or by visiting the Healthdirect website COVID-19 | healthdirect


2. Contact your usual GP clinic if you need to see someone, your usual doctor can help – either via a telehealth or face-to-face appointment.


It is important to remember to inform the clinic you have flu-like symptoms or have tested positive for COVID-19, wear a mask, and follow your practice’s instructions if you are seeing your doctor face-to-face.


3. If Unable to get an Appointment call nurse on call NURSE-ON-CALL 1300 606 024


4. If Urgent but not life-threatening symptoms please contact the Virtual Emergency Department online at www.vved.org.au in the first instance, and they may direct you to see a doctor at a priority primary care center.


Please note the The Priority Primary Care Centre (PPCC) at Forest Hill does NOT provide routine PCR testing. We provide care for people with urgent but not life-threatening conditions.


If you are attending a face-to-face appointment at our PPCC, and have respiratory symptoms, you should inform the clinic, wear a mask and follow the clinic’s protocols. For example, they may be asked to wait in a car or an isolation room.


Testing options and where to access COVID-19 antiviral medications can be found on the Victorian Government website Protect yourself and others | Coronavirus Victoria


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